Research Feature

From Apple to Twitter, some of the most successful businesses are not what their inventors originally envisioned.

Managers can gauge their company’s customer focus by posing a set of five specific questions.

Teams that fight wildfires have much to teach business managers about preventing complex and dynamic problems from spiraling out of control.

Systematizing the analysis process should produce more gain and less pain when forming strategic partnerships.

Large, loosely organized groups of people can work together electronically in surprisingly effective ways.

Supply chains should be designed and managed to deliver one or more of six basic outcomes.

GM and Toyota launched their joint auto plant where GM’s work force had been at its worst. Here’s what happened next.

Organizations can pick price points that provide both profits and long-term value to suppliers.

Managers need to learn from history about what they can and cannot predict, and develop plans that are sensitive to surprises.

This article presents frameworks for companies considering a shift to global product development.

In 2009, the business concerns with sustainability intersected with an urgent global economic crisis.

Companies need to help telecommuters overcome workplace isolation and limited visibility.