Research Feature

Executives who fail to understand power forces at play may find their careers in jeopardy.

Should external innovators be organized in collaborative communities or competitive markets? The answer depends on three crucial issues.

Designers at restaurants and theme parks are leading the way in thinking about how to make waiting in line more pleasant.

With appropriate processes, virtual teams can even outperform their colocated counterparts.

Grameen Bank and others know that you get the best answers by burying yourself in the questions.

How does Toyota solve problems, create plans, and get new things done? Company managers credit a tool called the A3.

“Web site morphing” means that communicating — and selling — will never be the same.