Customers
How Data Is Humanizing Customer Experiences
Businesses must use data and analytics to better anticipate consumer needs and humanize digital interactions.
Data, AI, & Machine Learning
Latest
New Product Development
AI in Your Living Room: Peloton’s Sanjay Nichani
Sanjay Nichani discusses how Peloton Interactive is using computer vision technology in its newest home fitness product.
Organizational Transformation
How the Wrong KPIs Doom Digital Transformation
Successful digital initiatives require metrics that track business results, not technology use.
Analytics & Business Intelligence
The Quest for a Killer KPI
Streamlined metrics can get people moving in the same direction and improve business performance.
Executing Strategy
AI Can Change How You Measure — and How You Manage
Data-driven leaders are using machine learning to surface new KPIs and better align behaviors with strategic objectives.
New Product Development
Extreme Innovation With AI: Stanley Black & Decker’s Mark Maybury
Stanley Black & Decker’s CTO discusses responsible and sustainable AI and how the company uses AI to innovate.
Culture
How Al Spurs Employee Engagement and Innovation at Levi Strauss & Co.
During this LinkedIn live event, speakers from Levi Strauss & Co., MIT Sloan Management Review, and Boston Consulting Group outline how AI implementation improves corporate culture.
Automation
Choreographing Human-Machine Collaboration: Spotify’s Sidney Madison Prescott
Sidney Madison Prescott explains how Spotify uses AI to free up workers to focus on more value-added, creative tasks.
Technology Innovation Strategy
Companies Are Making Serious Money With AI
Respondents to recent global surveys say their organizations are capturing substantial value from AI.
Innovation Strategy
The Data Boom Is Here — It’s Just Not Evenly Distributed
The internet giants control vast stores of data — and that may limit innovation at other companies.
Data & Data Culture
Imagining Furniture (and the Future) With AI: IKEA Retail’s Barbara Martin Coppola
Barbara Martin Coppola explains how IKEA’s digital transformation is a natural extension of its collaborative culture.
Ethics
What Humans Lose When We Let AI Decide
When we rely on machines to make decisions, we substitute data-driven calculations for human judgment.
IT Governance & Leadership
Transforming a Technology Organization for the Future: Starbucks’s Gerri Martin-Flickinger
Starbucks’s former CTO discusses AI’s role in the company’s digital transformation on the Me, Myself, and AI podcast.
Automation
Human Diversity Will Save Your Job From the Robot Takeover
Workers’ creativity will provide job security — even as robots take on parts of their roles.
Supply Chains & Logistics
AI in the Supply Chain: Cold Chain Technologies’ Ranjeet Banerjee
A transportation and logistics company CEO discusses using AI to deliver biologics and vaccines safely and efficiently.
Analytics & Business Intelligence
Designing a Tailored Online Delivery Strategy
Analyzing e-commerce clickstream data can give retailers insight into which delivery options customers prioritize.
IT Governance & Leadership
Catching Up Fast by Driving Value From AI
Scotiabank’s focus on AI projects likely to deliver value in a short time frame is paying off.
Content Sponsored by AWS
Create a Data-Driven Culture for Real Business Rewards
In this webinar, Ishit Vachhrajani of AWS offers expert advice on becoming a data-driven business.
Culture
Developing a Culture of AI
David Kiron and François Candelon discuss the latest MIT SMR-BCG AI and business strategy report at Web Summit 2021.
Ethics
Technology as a Force for Good: Salesforce’s Paula Goldman
Salesforce’s Paula Goldman discusses how the tech company produces value-creating solutions with ethics in mind.