Customers
Investing in the Last Mile: PayPal’s Khatereh Khodavirdi
Data science leader Khatereh Khodavirdi discusses how PayPal uses AI and machine learning for customer personalization.
Data, AI, & Machine Learning
Latest
AI & Machine Learning
How to Succeed With AI Augmentation
To succeed with AI, design applications and workflows that tap the best of what people and machines have to offer.
Customers
Keeping Humans in the (Feedback) Loop: Orangetheory Fitness’s Ameen Kazerouni
Orangetheory Fitness members get the most out of their group workouts with some help from both AI and human coaches.
AI & Machine Learning
What Machines Can’t Do (Yet) in Real Work Settings
Most companies that are using AI are deploying it for augmentation, not large-scale automation.
IT Governance & Leadership
Mature RAI Programs Can Help Minimize AI System Failures
A panel of experts weighs in on whether mature responsible artificial intelligence programs mitigate system failures.
IT Governance & Leadership
The Three Roles of the Chief Data Officer: ADP’s Jack Berkowitz
ADP’s Jack Berkowitz explains the benefits of having data strategy, data products, and AI oversight within the CDO role.
Business Models
Bringing Customers Along on the Digital Journey
The data streams generated by customers using smart, connected products can lead to new products and services.
IT Governance & Leadership
To Be a Responsible AI Leader, Focus on Being Responsible
The 2022 MIT SMR-BCG responsible AI report finds that leaders view RAI as important but few prioritize it in practice.
Customers
Our Guide to the Fall 2022 Issue
This issue of MIT SMR focuses on customer relationships and their connection to innovation and value.
Data & Data Culture
From Data to Wisdom: Novo Nordisk’s Tonia Sideri
Novo Nordisk’s Tonia Sideri explains how the pharma company uses AI to test new ideas before initiating tech projects.
Content Sponsored by EY
Honeywell and EY Digital Compliance Scorecard Enhances Communication and Drives Improvement
This case study describes how Honeywell and EY teamed up to build a powerful compliance scorecard.
AI & Machine Learning
Increasing AI Tool Adoption by Front-Line Workers
Successful AI adoption requires developers to think beyond business goals and address end users’ workflow concerns.
Business Models
How Smart Products Create Connected Customers
The data streams generated by customers using smart, connected products can lead to new products and services.
Business Models
Product-Led Growth Companies Find a New Way to Serve Customers
Companies from Zoom to Slack lean on the product itself to find customers and convert them to paying.
Analytics & Business Intelligence
Big Data in Agriculture: Land O’Lakes’ Teddy Bekele
Land O’Lakes’ CTO explains how data and artificial intelligence help the organization support agricultural production.
Supply Chains & Logistics
Unlocking the Potential of Digital Twins in Supply Chains
Digital twins can deliver immense benefits across a wide range of supply chains with the right implementation strategy.
Customers
Inventing the Beauty of the Future: L’Oréal’s Stéphane Lannuzel
L’Oréal’s Stéphane Lannuzel discusses artificial intelligence’s role in technology innovation in the beauty industry.
AI & Machine Learning
AI-Based Innovations at Mayo Clinic
Disciplined experimentation is bringing the use of artificial intelligence into clinical health care at Mayo Clinic.
Automation
Precision Medicine in Pharma: Sanofi’s Frank Nestle
Sanofi’s Frank Nestle explains how the pharma company is using AI to improve drug discovery and development.
Technology Innovation Strategy
The Trust Problem That Slows Digital Transformation
Leaders need to help their business and IT staff better respect each other’s capabilities.