Research Highlight
Latest
Customers
The Real Value of Customer Loyalty
Customer-lifetime value is more than a metric; it’s a way of thinking and of doing business.
Marketing Strategy
How Much Will People Pay for That?
A new, easy-to-use procedure can help marketers determine customers’ willingness to pay.
Executing Strategy
Strategic Outsourcing: Leveraging Knowledge Capabilities
Today’s knowledge and service-based economy presents opportunities for well-run companies to increase profits through strategic outsourcing.
Project Management
Toyota’s Principles of Set-Based Concurrent Engineering
How Toyota’s product design and development process helps find the best solutions and develop successful products.
Supply Chains & Logistics
The Bullwhip Effect in Supply Chains
Distorted information along a supply chain can lead to tremendous inefficiencies. How can companies mitigate them?
Organizational Structure
The Nonmarket Strategy System
For managers, the challenge of understanding nonmarket forces — government, interest groups, activists, and the public — is frequently more difficult than understanding the market environment. The author develops a strategy system of principles, frameworks, and action plans to deal with the issues, in-stitutions, interests, and information that characterize the nonmarket environment. He uses the concept of a rent chain, analogous to the value chain, to show how com-panies can participate in policy-setting processes and generate leverage to their own benefit.
Brand Extensions: The Good, the Bad, and the Ugly
A strong brand name is an invaluable asset; managers must know when to exploit it, when to protect it, and how to tell the difference between the two. Because using an established brand name substantially reduces new-product introduction risks, there is an almost irresistable pull to “extend” brand names to new products. Doing so can be enormously profitable, but it can be dangerous, too: In the worst case, an ill-conceived brand extension may seriously damage the original product and preclude the establishment of another brand with its unique associations and growth potential. This article examines both the advantages and potential pitfalls of brand extensions.