Operations

Supply Chains & Logistics

Returns Policies: Make Money by Making Good

V. Padmanabhan and I.P.L. Png

October 15, 1995

Executing Strategy

Successful Reengineering Demands IS/Business Partnerships

Erwin V. Martinez

July 15, 1995

Executing Strategy

Channel Partnerships Streamline Distribution

Robert D. Buzzell and Gwen Ortmeyer

April 15, 1995

Project Management

The Second Toyota Paradox: How Delaying Decisions Can Make Better Cars Faster

Allen Ward, Jeffrey K. Liker, John J. Cristiano and Durward K. Sobek II

April 15, 1995

Executing Strategy

Supplier Relations in Japan and the United States: Are They Converging?

Susan R. Helper and Mari Sako

April 15, 1995

Supply Chains & Logistics

Reassessing the Japanese Distribution System

John Fahy and Fuyuki Taguchi

January 15, 1995

Supply Chains & Logistics

Effective Supply Chain Management

Tom Davis

July 15, 1993

Supply Chains & Logistics

Managing Supply Chain Inventory: Pitfalls and Opportunities

Hau L. Lee and Corey Billington

April 15, 1992

Organizational Behavior

The Effective Organization: Forces and Forms

Organizations need focus, but they also need balance.

Henry Mintzberg

January 15, 1991

Customers

Five Imperatives for Improving Service Quality

Leonard L. Berry, Valarie A. Zeithaml and A. Parasuraman

July 15, 1990

Project Management

What Every Manager Needs to Know about Project Management

W. Alan Randolph and Barry Z. Posner

July 15, 1988

Quality & Service

What Does “Product Quality” Really Mean?

Do quality improvements lead to higher or lower profits?

David A. Garvin

October 15, 1984