Operations

New research suggests data science, predictive analytics and big data will transform supply chains.

Effective collaboration on transport logistics can reduce emissions. Three case studies show how it works.

Hilton Worldwide and BSR have partnered to create the Center for Sustainable Procurement.

Customer satisfaction leads to customer loyalty. Here are three factors that are key.

Life-cycle assessment studies at Greif, Inc. found new ways to meet customers’ environmental goals.

Our fifth annual survey suggests that climate change isn’t yet an urgent issue for most companies.

When CEOs use corporate programs to drive strategic renewal, program design is key.

Asking why before you begin a project raises its chances of success.

Hans Joehr of Nestlé describes the company’s agricultural “extension services” for rural farmers.

Cities aren’t known as tech innovators, but Boston has used technology to transform public service.

When is the right time to refresh data to support organizational decision-making?

Balanced benchmarking helps companies test their assumptions about service productivity.

Product selection is one of six significant drivers of customer satisfaction for e-retailers.

Mobile technology is blurring the boundaries between traditional and Internet retailing.

Managers should focus on sustainability practices that are proven to be effective.

Lori Beer, EVP of WellPoint, discusses how digital technologies are changing health care.

Top Starbucks executives Adam Brotman and Curt Garner discuss their company’s digital strategy.

Many companies pursue business process outsourcing to trim costs. But it can evolve into much more.

Managing consumer data courteously can be a way to build a good relationship with customers.

How South African brewer SABMiller changed its water practices to make its beer more sustainable.