Operations

Auditing the supply chain is the biggest obstacle to putting sustainability principles into practice. Will the influx of big data initiatives change that?

The way health care is billed in the U.S. system is part of the reason costs are so high. WellPoint is looking to analytics to play a strategic role in changing that.

Chinese companies are reengineering new product development in ways that reduce lead times.

One of the most important developments in sustainability is the recent focus on human rights.

Will your next big IT project be on time and deliver what was promised? Maybe — but maybe not.

In service businesses, there is often a trade-off between productivity and customer satisfaction.

Overinvesting in supply chain protection may be more profitable than not investing enough.

It’s possible for a company to win a price war by leveraging a specific set of strategic capabilities.

Customers are unsatisfied with complaint handling despite years of effort. A new approach is needed.

Misguided attempts to improve satisfaction can damage a company’s financial health.

It’s easy to say customer satisfaction is very important – but harder to put that into practice.

Toyota returned to its focus on sustainable production practices after recall setbacks.

Big data analysis can help geographically distributed companies monitor customer satisfaction.

Renault’s Chief Digital Officer builds a Digital Factory of an unusual sort.

Outsourcing analytics can offer benefits, but it requires a carefully constructed relationship.

It’s the early days of a data revolution — but even so, not every decision should be data-driven.

Some innovative companies are attempting to redefine the parameters of strategic partnerships.

Research suggests that outsourcing IT helps reduce sales expenses and general and administrative costs.