Operations

Airline Cathay Pacific incorporates data into all its operations to make decision making more efficient. But experience counts, too.

By skillfully managing the human side of its analytics strategy, Intermountain Healthcare empowers doctors and other users to make data-driven process changes that improve business results and patient outcomes.

Joining the supply and demand sides of an enterprise presents an opportunity for efficiency and value creation.

Companies can participate in “collaborative consumption” through creative new approaches to defining and reusing their resources.

Over-reliance on email is sapping people’s time and energy, says author Phil Simon. There are better ways to do things.

The Spring 2015 issue of MIT SMR highlights project management — and the importance of expecting the unexpected.

The role of project sponsors is often overlooked, but actively engaged executives are crucial to a project’s success.

Successful project managers often combine elements of traditional and agile approaches to project management.

A project’s “unknown unknowns” can be reduced through both product design approaches and behavioral approaches.

Making it safe to be honest about when projects are getting off track can promote cooperative behavior.

Companies need to cultivate resilience to unexpected disruptions to complex supply chains.

Declaring that a project everyone is excited about is in trouble can be demoralizing. But it’s exactly what can turn things around.

As part of its sustainability strategy, organic yogurt company Stonyfield has made a mission of total transparency in its sourcing.

To thrive in today’s retail environment means reexamining how both information and products are delivered.

The process of bringing assembly work back to U.S. factories from abroad is more challenging than the economics would predict.

Leaders can avoid unhappy project status surprises if they understand how — and why — people avoid sharing bad news.

By planning for disruption from natural disasters, Cisco Systems improved its supply chain resilience.

China is becoming the best place to learn how to make ideas commercially viable.

Companies doing business in China need to manage their intellectual property vulnerabilities proactively.

“Lean” programs can be powerful tools for improving performance – if managers know what to expect.