Marketing

Chatbots aren’t replacing human customer service agents — they’re making them more efficient.

Consumer behavior holds the key to online retail success.

Should there be a moral imperative to consider what’s fair when making a business transaction?

Lessons from technology marketing industry leaders in the digital era.

Emotional intelligence is a key area for hiring strong talent in the digital age.

A look at the downside of user-friendly platforms, the dark web, and more.

AI offers a helping digital hand to overburdened B2B marketing departments.

Organizations must become more strategic about their tech investments to better serve customers.

Customer-centric companies have better success when it comes to organizational change.

Here’s how to ensure your sales teams know their customers’ problems.

Brands must focus on what their customers have in common — not what makes them different.

Australian social service agencies are taking the lead in using bots to improve services.

Are the benefits of data sharing with platforms worth the long-term price?

Travel marketers need to recognize and embrace analytical sophistication.

Online and off-line customer conversations about your brand require separate marketing strategies.

How should organizations approach strategic decision-making?

Burdened by an overabundance of KPIs, the health care sector can look to machine learning to force a focus on the metrics that matter most.

Retailers can avoid displacement and connect with customers by focusing on digital experience.

An industry executive and a scholar discuss how AI-based tools can transform the retail business.

Recommendation algorithms don’t just reflect consumer preferences — they also shape them.