Analytics & Business Intelligence
How eBay Uses Data and Analytics to Get Closer to Its (Massive) Customer Base
Neel Sundaresan, senior research director at eBay, discusses how eBay uses analytics at every level.
Managing Technology
Latest
Technology Implementation
Analytics is Transforming Customer Service: Should We Worry?
Customer service and . . . cognitive computing? Really?
Developing Strategy
Competing in the Age of Omnichannel Retailing
Mobile technology is blurring the boundaries between traditional and Internet retailing.
With 3-D Printing, the Shoe Really Fits
New Balance leads the way toward using 3-D printing to make custom shoes.
Analytics & Business Intelligence
Predicting the Performance of Analytics Talent
How to hire the right talent to overcome big data project failures.
Quality & Service
Video: The Digital Transformation of Health Care
Lori Beer, EVP of WellPoint, discusses how digital technologies are changing health care.
Business Models
How Starbucks Has Gone Digital
Top Starbucks executives Adam Brotman and Curt Garner discuss their company’s digital strategy.
Customers
Why Managing Consumer Privacy Can Be an Opportunity
Managing consumer data courteously can be a way to build a good relationship with customers.
Executing Strategy
The Importance of IT-Enabled Flexibility in Alliances
New research shows that flexible IT can help facilitate strategic alliances.
Technology Innovation Strategy
Sensing the Future Before It Occurs
GE global software chief William Ruh discusses the combined power of analytics and sensors.
Global Strategy
Managing the Human Cloud
Tapping a virtual, on-demand workforce requires new management models and skills.
Security & Privacy
Can Sensors Fuel Productivity Growth?
General Electric argues that productivity growth will increase as the industrial Internet emerges.
The Advantages of Digital Maturity
The higher a company’s level of digital maturity, the better its financial performance.
Analytics & Business Intelligence
Location Analytics: Bringing Geography Back
Remember geography lessons in school, painstakingly memorizing the longest rivers, cultures of various regions, the state capitals?
Video: Leading Your Company’s Digital Transformation
MIT’s George Westerman explains how traditional companies can achieve digital transformation.
How to Digitally Transform Your Company
Companies such as Amazon and Facebook aren’t the only ones who can use technology to get bottom-line results.
The Digital Capabilities Your Company Needs
Companies need four key capabilities to achieve digital transformation.
Boards & Corporate Governance
The Role of the Chief Strategy Officer
A guide to help boards and CEOs decide which type of CSO is ideal for their leadership teams.
Analytics & Business Intelligence
Innovating With Analytics
Data-savvy organizations are using analytics to innovate — and to gain competitive advantage.