Customers
How Customer Obsession Creates Accountability for Change
Customer-centric companies have better success when it comes to organizational change.
Customer-centric companies have better success when it comes to organizational change.
Managers play a crucial role in boosting employee participation in health-related activities at work.
Longer life spans make it possible for fathers to devote more time to childcare. So why don’t they?
New research by MIT SMR Connections and SAS reveals how organizations build trust in analytics.
To sell your ideas, you have to understand what your particular audience needs to hear.
As AI develops better decision-making skills, leaders may feel threatened and push back.
A webinar discusses strategy and leadership approaches to digital transformation.
Until regulations catch up, AI-oriented companies must establish their own ethical frameworks.
In order to implement effective leadership in the digital age, we need to bridge the gap between what we know to be true today and what we believe will be true tomorrow.
What if, instead of perpetuating harmful biases, AI helped us overcome them?
Done right, automation can be a win for everyone — even workers.
The true story behind Twitter’s success belies the conventional wisdom of social networks.
Leaders seeking to initiate digital change must model the behaviors they want to see.
Successful migration patterns can improve business strategy in your company.
MIT SMR holds a live forum to debate the role of business in solving climate change.
As KPI dashboards evolve, they’re transforming how executives manage themselves.
Globalization’s power to improve the world is undermined by its incursions into the public arena.
In the future, leaders must balance playing on their strengths with adapting to a rapidly shifting business climate.
MIT SMR opens its site for two days of browsing on AI, digital transformation, strategy, and more.
The winner of the 2018 Beckhard Prize is “The Corporate Implications of Longer Lives,” by Lynda Gratton and Andrew Scott.