Global Strategy
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Climate Change
How Gap Inc. Engaged With its Stakeholders
When the Gap decided to overhaul the way it interacted with critics, it launched a strategy of stakeholder engagement.
Customers
Why CRM Fails — and How to Fix It
Sophisticated relationship management resources alone won’t make customers more loyal.
Global Strategy
Flat World, Hard Boundaries – How To Lead Across Them
Today’s collaborative and creative leaders engage in six boundary spanning practices.
Global Strategy
Are You Giving Globalization the Right Amount of Attention?
Too little attention from head office executives can cause problems in global operations.
Culture
On the Rocky Road to Strong Global Culture
It’s not easy to build a strong culture worldwide. “Cultural hubs” beyond headquarters can help.
Global Strategy
Esther Duflo on Ending Poverty
Esther Duflo, a founder and director of MIT’s Abdul Latif Jameel Poverty Action Lab, says that poverty can be mitigated by transforming how rich nations manage development policies.
Global Strategy
Eppinger on Global Product Development: An Update
The 2006 article “The Practice of Global Product Development” has been updated with up-to-the-moment notes.
Collaboration
The Practice of Global Product Development
This article presents frameworks for companies considering a shift to global product development.
Collaboration
How to Manage Virtual Teams
With appropriate processes, virtual teams can even outperform their colocated counterparts.
Global Strategy
Innovation From the Inside Out
Grameen Bank and others know that you get the best answers by burying yourself in the questions.
Global Strategy
How to Retain Talent in India
Providing support, training and opportunities from day one is critical.
Global Strategy
India’s Dabbawalas: Low-Tech Role Models for Business
Inspiration for managers can come from unlikely places — including members of a meal-delivery collective in Mumbai, India, known as dabbawalas.