Analytics & Business Intelligence
The Anatomy of Effective KPIs
KPIs measuring customer satisfaction and/or customer loyalty aren’t good enough anymore.
Data, AI, & Machine Learning
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AI & Machine Learning
Humanizing Tech May Be the New Competitive Advantage
Technology leaders need to take a new approach to regain user trust.
Analytics & Business Intelligence
Why the Data Marketplaces of the Future Will Sell Insights, Not Data
MIT professor Munther Dahleh proposes a marketplace for data that bases the cost of data on the financial value it generates
Developing Strategy
Goodbye Structure; Hello Accountability
Agile companies are assigning accountabilities for specific business outcomes to small teams.
Analytics & Business Intelligence
Leading With Next-Generation Key Performance Indicators
MIT Sloan Management Review’s first annual cross-industry survey of senior executives in collaboration with Google offers insight into organizations’ use of key performance indicators in the digital era.
Analytics & Business Intelligence
Measure Your KPI Alignment
Are you on the path toward strong KPI alignment? Take this self-assessment to uncover challenges and opportunities based on your score.
AI & Machine Learning
Wait-and-See Could Be a Costly AI Strategy
Early adopters of artificial intelligence will divvy up a global profit pool valued at $1 trillion.
Analytics & Business Intelligence
Master the Challenges of Multichannel Pricing
Retailers have new challenges in getting customers to accept different prices on different channels.
AI & Machine Learning
Why AI Isn’t the Death of Jobs
Innovation-focused adopters of AI are positioning themselves for growth, which tends to stimulate jobs.
Digital Marketing
Your Customers May Be the Weakest Link in Your Data Privacy Defenses
Apps that encourage users to share contact information expose companies to a huge security liability.
AI & Machine Learning
How Human-Computer ‘Superminds’ Are Redefining the Future of Work
As smart technologies embed deeper into human processes, a more powerful form of collaboration is emerging.
AI & Machine Learning
Rethink AI Objectives
Using AI to create humanlike computers is a shortsighted goal.
AI & Machine Learning
AI and the ‘Augmentation’ Fallacy
The fundamental disruption introduced by AlphaZero’s hyperlearning in the chess world can teach business executives about AI.
Analytics & Business Intelligence
Move Beyond KPI Accountability
Executive transparency better positions organizations for growth.
AI & Machine Learning
Want the Best Results From AI? Ask a Human
Deploying AI is very different from implementing standard software — and human input is essential.
Marketing Strategy
Beyond the Speed-Price Trade-Off
Advances in inventory and sales analytics make it possible to deliver products both cheaply and quickly.
Analytics & Business Intelligence
Turning Data into Customer Engagement
Join the co-authors of “Using Analytics to Improve Customer Engagement” and special guest Teddy Bekele as they show how analytical innovators are gathering and sharing data to build loyalty and keep customers.
AI & Machine Learning
The Need for ‘Techno-Supporting Skeptics’
Aspiring leaders need to harbor healthy skepticism of the digital technologies they champion.
AI & Machine Learning
The Risk of Machine-Learning Bias (and How to Prevent It)
Machine learning is susceptible to unintended biases that require careful planning to avoid.
Analytics & Business Intelligence
From Winning Games to Winning Customers: How Data Is Changing the Business Side of Sports
Sports analytics leaders are now using data to understand fans as well as they know their players.