Customers
Making Magic With Gen AI: Capital One’s Prem Natarajan
On the Me, Myself, and AI podcast, Capital One’s Prem Natarajan explains AI’s role in enhancing the customer experience.
AI & Machine Learning
Latest
AI & Machine Learning
MIT SMR’s 10 AI Must-Reads for 2023
How will your organization use artificial intelligence in the coming year? Consider this roundup of expert advice.
AI & Machine Learning
What Managers Should Ask About AI Models and Data Sets
Is your AI project using the right data, and is it set up to succeed? Ask the right questions to head off failure.
AI & Machine Learning
AI on Mars: NASA’s Vandi Verma
On the Me, Myself, and AI podcast, NASA’s Vandi Verma explains how artificial intelligence supports space exploration.
Data & Data Culture
Operational Safety With AI: Chevron’s Ellen Nielsen
On the Me, Myself, and AI podcast, Chevron’s Ellen Nielsen explains how AI supports workers and operational efficiency.
AI & Machine Learning
The Working Limitations of Large Language Models
Understanding large language models’ limitations can help users discern which tasks they are and are not well suited for.
Digital Marketing
Micro Utility With Gen AI: Shopify’s Miqdad Jaffer
On the Me, Myself, and AI podcast, Miqdad Jaffer explains how Shopify is using generative AI to empower entrepreneurs.
AI & Machine Learning
Use Open Source for Safer Generative AI Experiments
Companies that want to experiment with generative AI might find open-source models a safer bet than commercial options.
Ethics
AI Ethics at Unilever: From Policy to Process
Unilever examines its AI projects with a risk analysis process that looks specifically for ethical trouble points.
AI & Machine Learning
Are RAI Programs Prepared for Third-Party and Generative AI?
New research from MIT SMR and BCG reveals most organizations are unprepared for the risks posed by generative AI tools.
Customers
Marketing With Generative AI: Harvard Business School’s Ayelet Israeli
On the Me, Myself, and AI podcast, Harvard Business School’s Ayelet Israeli discusses AI’s customer research potential.
AI & Machine Learning
Governance for Smarter KPIs
Effective governance enables KPIs to evolve, remain aligned with strategic goals, and gain workers’ and managers’ trust.
Marketing Strategy
Why Text-to-Image AI Requires a New Branding Mindset
Consumers and top brands are cocreating campaigns using generative AI tools. Are you ready to manage the opportunity?
New Product Development
Entrepreneurial AI in the Enterprise: LG Nova’s Shilpa Prasad
On the Me, Myself, and AI podcast, LG Nova entrepreneur in residence Shilpa Prasad discusses startups innovating with AI.
Financial Management & Risk
Is Your Organization Investing Enough in Responsible AI? ‘Probably Not,’ Says Our Data
A panel of artificial intelligence experts weighs in on whether organizations are adequately investing in responsible AI.
New Product Development
Fueling Interdisciplinary Innovation With AI: Volvo’s Anders Sjögren
On the Me, Myself, and AI podcast, Volvo’s Anders Sjögren explains artificial intelligence’s use in car manufacturing.
AI & Machine Learning
How ChatGPT Can and Can’t Help Managers Design Better Job Roles
Research finds that managers who want to create better job roles can use an effective new assistant: ChatGPT.
Leading Change
Want More Clarity on Generative AI? Experiment Widely
Less than a year after the launch of ChatGPT, there’s a lot of uncertainty around how fast it will move into the workplace — but many experiments are already underway.
AI & Machine Learning
Sound Business: The Promise of Audio Machine Learning Technologies
Emerging machine learning technology could enhance sound creation and the detection and analysis of acoustic signals.
IT Governance & Leadership
Managing RAI Requires a Central Team
A panel of experts weighs in on whether oversight of responsible AI should be entrusted to a single business function.