AI & Machine Learning

Five capabilities and four practices help companies generate business value from AI applications.

AI is making it possible for companies to reach a new level of customer-centric marketing.

Chatbots aren’t replacing human customer service agents — they’re making them more efficient.

Smart machines can help pick crops and reduce traffic — but what’s their impact on privacy?

Unlike the housing bubble, the effects of a bursting AI bubble wouldn’t cause great harm.

Artificial intelligence may look poised to tackle tricky business decisions — but it only works for certain sorts of problems.

Companies must choose whether humans or machines should get the last word on employee performance.

In the race for jobs, the capacity for leisure can give humans a surprising edge.

Gillian Armstrong, Eric Kessler, John Ashley, and Abbie Lundberg discuss how to identify opportunities to automate, enhance, or innovate with AI.

A conversation with Accenture researchers on recent advances in artificial intelligence and what’s to come.

Technology has made our lives incomparably better but also constitutes one of our biggest threats.

How can companies and employees find common ground when it comes to skill development for AI?

AI offers a helping digital hand to overburdened B2B marketing departments.

A case study report from MIT SMR Connections and AWS shares how pioneering enterprises are using AI.

A recent study connects the fear of disruption with technology investment at large companies.

10 comments from the past year that we found especially insightful.

This year’s most popular articles examine how new technology is transforming and disrupting the way we work.

To make AI a strategic differentiator, organizations need to draw from alternative data sets.

As AI develops better decision-making skills, leaders may feel threatened and push back.

Australian social service agencies are taking the lead in using bots to improve services.