Relationship Management

When done right, these programs can help employees manage stress and remain engaged in their work.

Advance preparation and personal training go a long way toward helping people succeed.

Learn what makes dual-career couples work and get your own conversation-starter kit.

Influencer marketing offers a big return when done right. But many companies are doing it wrong.

Great leaders are distinguished by their ability to master personal relationships.

It’s not enough to be right. You also have to sell your model or idea to have an impact.

Organizations must become more strategic about their tech investments to better serve customers.

Here’s how to ensure your sales teams know their customers’ problems.

Customers relationships evolve. Understanding how is the key to tailoring your CRM strategy.

Performance topology maps offer managers a signpost pointing toward smarter strategies.

Some reconnections are more beneficial than others. The challenge is selecting the best ones.

Many of us have had a moment when we click “send” and realize our message is going to the wrong person. Now what?

Sophisticated relationship management resources alone won’t make customers more loyal.

There are three important ways in which customer relationship management (CRM) practices often fail.

To extract the most business value from university research, companies need to follow seven rules.

Service companies shouldn’t worry about teaching their customers too much.

Companies with the best connections to their customers focus on the people and businesses that buy from them.