Content Sponsored by EY
Brewing Up a Blockchain Solution for Supply Chain Transparency
Learn how Italian beer maker Birra Peroni uses blockchain to meet its sustainability goals.
Quality Control
Latest
Leading Change
What Should We Do to Prevent Software From Failing?
There’s no oversight on coders who write critical software that runs key systems. That must change.
New Product Development
Following the Digital Thread: How the Digital Thread Weaves Its Way Through the Business
In Part 7 of our eight-part video series, we synthesize the steps of the digital thread.
New Product Development
Following the Digital Thread: Testing and Validation
Part 6 of our eight-part video series looks at quality assurance in additive manufacturing.
Project Management
From the Editor: Expecting the Unexpected in Project Management
The Spring 2015 issue of MIT SMR highlights project management — and the importance of expecting the unexpected.
Project Management
How Executive Sponsors Influence Project Success
The role of project sponsors is often overlooked, but actively engaged executives are crucial to a project’s success.
Customers
The High Price of Customer Satisfaction
Misguided attempts to improve satisfaction can damage a company’s financial health.
New Product Development
How Quality Drives the Rise and Fall of High-Tech Products
While network effects do affect market share flows, quality prevails.
Supply Chains & Logistics
Opportunism Knocks
There are five steps managers can take to protect their complex and vulnerable supply chains.
Customers
The Quality Effect on Word of Mouth
Consumer dissatisfaction can be far more potent than satisfaction.
Marketing Strategy
So You Think You Know Your Brand?
A company must have a three-dimensional view of its brand.
Customers
Satisfaction Begins at Home
To find out how well you are serving your customers, ask your employees.
Customers
Managing Corrosive Customers
Strategies for mitigating the negative effects of nasty on-the-job encounters.
Quality & Service
What Quality Means Today
Leadership and management innovation must drive a comprehensive ethos of excellence.
Global Strategy
Supply-Chain Culture Clash
Differences in emphasis and approach make global supply-chain management even more of a challenge.
Showing 1-20 of 20