Customers
Boosting Charitable Giving Can Also Boost Profits
As brands compete for holiday shoppers, they would do well to learn this lesson: Donations can boost sales and profits.
Human Psychology
Latest
Technology Implementation
The Human Factor in AI-Based Decision-Making
New research shows that an individual’s decision-making style informs the choices they make when using AI-based inputs.
Leadership Skills
Why Modern Executives Are More Susceptible to Hubris Than Ever
In the age of the celebrity CEO, too many leaders sacrifice character and good judgment in pursuit of their own success.
Work-Life Balance
The New Strategic Road Map for Attracting and Retaining Working Parents
New research exposes the conflicts working parents may face when weighing concerns about work and career geography.
Diversity & Inclusion
Making the Case for ‘Subjective Age’ in the Multigenerational Workforce
Research points to ways companies can help employees of all ages thrive in today’s multigenerational workplace.
Equality
Fighting Backlash to Racial Equity Efforts
Knowing why racial equity initiatives provoke opposition can help you lead employees through change.
AI & Machine Learning
Business Scents: The Rise of Digital Olfaction
Two new branches of digital olfaction technology could help companies use smells to improve the customer experience.
Organizational Behavior
How Organizations Can Promote Employee Wellness, Now and Post-Pandemic
It benefits both workers and companies when leaders proactively support employees’ mental health and wellness.
Organizational Behavior
Building Better Work Models for the Next Normal
It’s time to start revisiting work policies and their implementation as businesses plan a return to shared workspaces.
Equality
Breaking the Cycle of Bias That Works Against Women Leaders
New research on subtle gender bias highlights the anxiety underpinning biased behavior and suggests ways to defuse it.
Skills & Learning
Building the Link Between Learning and Inclusion
Wayfair’s KeyAnna Schmiedl discusses how culture and inclusion are foundational to organizational learning.
Crisis Management
How to Prevent the Return to Offices From Being an Emotional Roller Coaster
Leaders can take proactive steps to make workers feel more comfortable about going back to in-person work.
Managing Your Career
The Top 10 Findings on Resilience and Engagement
A global survey reveals the pandemic’s effect on employee resilience and engagement and points to ways to improve them.
Leadership Skills
The Best of This Week
Planning for the post-pandemic workplace, managing hybrid teams, and optimizing your organization for AI.
Managing Your Career
Standing Out While Fitting In
Finding the right person-organization fit fulfills a desire to belong, but a perfect cultural match is hard to come by.
Talent Management
How Leaders Can Optimize Teams’ Emotional Landscapes
How leaders respond to employees’ emotional states affects both creativity and productivity.
Leading Change
The Best of This Week
2020’s leadership lessons, assessing alliances, and a “whole company” approach to social responsibility.
Collaboration
Are Your Team Members Lonely?
Loneliness can be triggered by team design, even when people work face-to-face.
Analytics & Business Intelligence
Leading With Decision-Driven Data Analytics
Data-driven decision-making anchors on available data, which can lead decision makers to focus on the wrong question.
Managing Your Career
Making the Most of Conflicting Advice From Mentors
How do you reap the benefits of conflicting advice from your mentors? Consider these tips for both mentees and mentors.