Quality & Service
Managing Product Returns for Competitive Advantage
Effective product returns strategies can result in increased revenues, lower costs and enhanced levels of customer service.
Effective product returns strategies can result in increased revenues, lower costs and enhanced levels of customer service.
How a textile manufacturer balances cost cutting with mass customization in its domestic facility.
The technical, organizational and strategic challenges of the shift to on-demand computing power.
Electric utility companies will have to reinvent themselves to change from vertical to “virtual” integration based on value networks segmented into six areas: generation, transmission, distribution, energy services, power markets, and IT products and services.