Chatbots

ADP executive Shimon Senderowitz discusses how and why traditional HR-IT relationships are changing.

A successful pitch for AI must overcome economic, technical, political, and cultural hurdles.

AI is making it possible for companies to reach a new level of customer-centric marketing.

Chatbots aren’t replacing human customer service agents — they’re making them more efficient.

AI offers a helping digital hand to overburdened B2B marketing departments.

Australian social service agencies are taking the lead in using bots to improve services.

AI technology is not just an experiment.

Managers should start incorporating AI into business processes now.

Algorithms are fundamentally redefining the roles of worker and manager.