Research Highlight

Recommendation algorithms don’t just reflect consumer preferences — they also shape them.

Digital customer service platforms offer better service when they use customer-centric language.

Research has exploded the myth that Twitter is an “echo chamber” — with implications for marketing.

Create harmony between agile and your team’s culture.

Consider three key questions when determining how to make blockchain a useful part of your business strategy.

Viewing technology as a set of solutions misses opportunities to innovate in bigger, bolder ways.

Automation will affect jobs in four ways. The path jobs take depends on what kind of value they provide — and how.

Boards can counter the risks that stem from executive bias by following three key steps.

For platform businesses, matchmaking isn’t everything. They’re also risk minimizers for buyers and sellers.

Formal communication protocols may seem outdated, but they offer crucial performance advantages.

Early adopters of artificial intelligence will divvy up a global profit pool valued at $1 trillion.

This online exclusive article discusses why the dramatic rise of China’s digital leaders has put the squeeze on Western internet giants.

Traditional goal setting undermines the alignment, coordination, and agility needed to execute strategy.

Competing against state-subsidized competitors in global markets requires a new set of tactics.

Innovation-focused adopters of AI are positioning themselves for growth, which tends to stimulate jobs.

Professional success in today’s hyper-connected workplace demands “distracted focus.”

As smart technologies embed deeper into human processes, a more powerful form of collaboration is emerging.

While executives agree that cognitive technologies are a disruptive force, few companies have a strategy to address them.

Advances in inventory and sales analytics make it possible to deliver products both cheaply and quickly.

Giving people extra time and resources can boost innovation — but only if you match your “slack strategy” to employee type.