These summaries will help you navigate our terrific new slate of features.

The extent to which gig workers should be afforded the legal rights of employees has yet to be fully resolved in many jurisdictions.

As AI develops better decision-making skills, leaders may feel threatened and push back.

To bolster innovation, use a growth-affirming innovation narrative supported by four proven levers.

In the consumer goods industry, small R&D bets often outperform big ones.

Australian social service agencies are taking the lead in using bots to improve services.

Are the benefits of data sharing with platforms worth the long-term price?

Adobe has transformed itself by embracing the technological forces that could have meant its demise.

Online and off-line customer conversations about your brand require separate marketing strategies.

Recording expectations improves decision quality, risk management, and leadership development.

Organizations can innovate to address environmental and social problems — but they need to build the right culture.

Leaders and managers should question the expert analyses guiding their decisions in 8 specific ways.

What if, instead of perpetuating harmful biases, AI helped us overcome them?

Digital tools are making the hiring process easier and more precise — despite their limitations.

Recommendation algorithms don’t just reflect consumer preferences — they also shape them.

Businesses that make and sell products that replicate human connection are serving a deep need, but they may also be changing social norms in ways that can’t be reversed.

The true story behind Twitter’s success belies the conventional wisdom of social networks.

Strong multi-business companies are defying expectations in three ways.

Makers of AI applications should stop overpromising, be transparent, and consider certification.

B2B companies can seize new sales by charging for services they’ve been giving away.

Digital customer service platforms offer better service when they use customer-centric language.

Research has exploded the myth that Twitter is an “echo chamber” — with implications for marketing.

Anonymous digital dialogues with employees can help managers build trust and increase engagement.